'406 Hospitality' customer service training set for May 20-21 in Havre

Press release

Representatives of local  convenience stores, lodging properties, visitor information centers, museums, outfitters, restaurants and any business greeting visitors to the area are invited, free of charge, to attend the new “406 Hospitality” seminar in Havre.

Business owners, managers, and front-line staff are encouraged to attend together. For the convenience of the business community the Havre Area Chamber of Commerce and Havre Tourism Business Improvement District will host two sessions of the training at the Best Western Havre Inn & Suites, 1425 U.S. Highway 2 NW, Havre.  The first session will be held Wednesday, May 20, 1 to 4 p.m. The seminar will be repeated the next day, Thursday, May 21, 9 a.m. to noon.

Offered by the Montana Office of Tourism and the Montana Superhost Program, this fast-paced customer service and tourism training program is custom-designed for Montana hospitality providers.

The focus of “406 Hospitality” is service providers to engage with their guests, promote their community, region and state, mend guest concerns and refresh themselves and their organizations. Combining efforts to prioritize excellent customer service ensures the viability of Montana’s economic success and its $4 billion tourism industry.

Attendees are encouraged to bring brochures, flyers, or information to share about area businesses and attractions.  Each participant will receive a certificate of completion. Pre-registration is required. Contact Debbie Vandeberg, executive director of the Havre Chamber, at 265-4383 for reservations in either session.

Seminar trainer Becky Henne says she is passionate about Montana and Montana hospitality. She is a talented facilitator who will motivate attendees to value their role in the area tourism industry, expand their knowledge, connect with customers and take a fresh look at ways a business can not only attain rave reviews from visitors, but also keep them returning again and again.

With strong connections to the Montana tourism industry, her service examples and suggestions will prompt thoughtful discussions and provide practical skills and tips which can be put to use immediately. 

For anyone unable to attend “406 Hospitality,” a free online, self-paced program, “Lost and Found in Montana,” is also available. 

For more information, visit http://www.montanasuperhost.com.